I ordered this rack system at the end of August. It came via Fed Ex a week later. Boxes were abused and some of the metal had rubbed against each other taking the paint off. Missing were the proper mounting brackets for my Tacoma. Contacted the company and they promptly sent out the right brackets four days later. Then on installing racks I found I only had a quarter of the M8 washers needed for the job. Contacted the company again and they said they would send out the washers and some touch up paint for the bare metal that was already rusting. Received the washers a week later but no touch up paint. Had to use my own. In all it took me almost five weeks to install the rack from the time of order. And this is my second review - the first one somehow got taken down. Guess the company only wants five star reviews.
Hello Stacey, we are sorry we could not provide the service you were looking for, despite being extremely short handed due to our staff traveling for shows around the country and couple of others missing due to health issues we still answered all of your questions from 9 am up to 11 pm even during the weekends, we are sorry this did not meet your standards for customer service. Also, our system only has 16 large plain washers that you use when installing the hoops on the MOAB Chase Rack and MOAB Single Bar, all others use regular plain washers. Despite that fact we still shipped you 16 more for your use to save you the trouble of having to find where you used the original 16 and having to replace them, we are sorry we could not ship it on the promised day due to the mentioned situation. Overall we are happy to assist you and will be in the future, we will use your feedback to learn and keep improving as a company, as for your last comment, we only publish reviews that we personally respond to as a gesture of gratitude for taking the time to leave a feedback. All feedback is important for us regardless of the amount of stars that is shown. Thanks!
Absolutely love the design of the rack! It will fit my needs perfectly; hauling 4 kayaks. Customer service is second to none! Great to work with and lightening FAST response. Thank you!!
Hello James, we appreciate your awesome review, it really means a lot to us, we are glad that our product satisfy your expectations, we are really thankful, have fun and remember to stay wild!