Welcome to TUWA PRO®️!
TUWA PRO®️ is owned and operated by TUWA Pro LLC.
- GENERAL INFORMATION
The personal data of the users that are collected and processed through the website: https://tuwapro.com
Will be under responsibility and in charge of:
TUWA Pro LLC.
Phone: 1-833 TUWAPRO (8892776)
(Here in after referred to as “TUWA PRO®️”).
- TYPES OF INFORMATION GATHERED
The information we collect from our users helps to personalize and continually improve the user experience on the website. Here are the types of information we gather:
Information You Give Us. You provide information when you search, read and view content, purchase products and/or communicate with us through our contact information or through our contact forms. As a result of those actions, you might supply us with the following information:
- First and last name
- Email address
- Phone number (includes WhatsApp number)
- Address (shipping purposes)
- ZIP/Postal code
- Payment Information
- Any additional information relating to you that you provide to us directly through our website or indirectly through our website or online presence such as ‘cookies’.
TUWA PRO®️ will not collect any personally identifiable information about you, unless you provide it.
Information Collected Automatically: By accessing the website, you automatically provide us with the following information:
- The device and usage information you use to access the website
- Your IP address
- Browser and device characteristics
- Operating system
- Referring URLs
- Your location
- What parts of the website you use and how often
If you access the website through a mobile phone, we will collect the following information:
- Mobile device ID
- Model and manufacturer
- Operating system
- Version information
- IP address
Payment information: Your credit/debit card information or payment information will be processed by the payment platforms available on the website, which will treat and safeguard your data with total security and with the exclusive purpose of processing the purchase of the products. TUWA PRO®️ reserves the right to contract any payment platform available in the market, which treats your data for the exclusive purpose of processing the purchase of the products.
Facebook Pixel: Our website uses Facebook pixels that enable us, our advertisers and service providers:
- Collect statistics on our websites and social networks (for example, number of users who visited a page).
- Collect information about how you interact with our websites and social networks (e.g., whether you opened or followed links contained within).
- Personalize online services and marketing communications.
- Match ads to users and optimize advertising campaigns.
Automatic Information. Like many websites, we use "cookies." We obtain certain types of anonymous information which is not personally identifiable when your web browser accesses, TUWA PRO®️ or third-party content served by or on behalf of TUWA PRO®️ on other websites. Some of the information we collect and analyze includes the Internet protocol (IP) address; computer and connection information such as browser type, version, and connection speed; purchase history; and the products you searched for, viewed, and possibly purchased.
Social Media: On our website you will find links and functions linked to different social networks, in which you can share your information.
- HOW LONG WE KEEP YOUR DATA
Personal data will be kept for the time necessary for the provision of the products. TUWA PRO®️ may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the owner may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
- HOW WE USE YOUR INFORMATION.
In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and products. We use personal information collected through our site as described below and described elsewhere in this Policy to:
- Identify you as a user in our system.
- User registration.
- Process payments.
- Deliver the products.
- Manage returns and refunds.
- Improve our products, website, and how we operate our business.
- Understand and enhance your experience using our website and products.
- Respond to your comments or questions through our support team.
- Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
- Communicate with you about upcoming events, offers and news about products and services offered by TUWA PRO®️ and our selected partners.
- Marketing purposes of TUWA PRO®️.
- Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
- Protect, investigate and deter against fraudulent, unauthorized or illegal activity.
- HOW DO YOU GET MY CONSENT?
- HOW WE SHARE INFORMATION
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
Third-Party Service Providers. We employ other companies and individuals to perform functions on our behalf. Examples include process payments, create the platform and host the website (Shopify), deliver the products (courier companies), sending email, analyzing data (Google Analytics), Create Ads (Facebook, Google), providing marketing assistance, providing search results and links.
Protection of TUWA PRO®️ and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of TUWA PRO®️, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Anonymous Information. TUWA PRO®️ uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the Website. We may also use aggregated anonymous information to provide information about the Website to potential business partners and other unaffiliated entities. This information is not personally identifiable.
Email Address. The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.
- PROTECTING YOUR INFORMATION
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. If transactions are processed on the Website, transaction information is transmitted to and from the Website in encrypted form using industry-standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information.
TUWA PRO®️ follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once TUWA PRO®️ receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while TUWA PRO®️ strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
- EU MEMBERS’ RIGHTS (GDPR COMPLIANT)
If you are habitually located in the European Union, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances.
We describe these rights below:
- Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.
- Rectify, Restrict, Limit, Delete: You can also rectify, restrict, limit or delete much of your information.
- Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.
- Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
- Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe.
- CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE (CalOPPA)
Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act (CalOPPA).
According to the California Online Privacy act, you have the following rights:
- Know what personal data is being collected.
- Know whether your personal data is sold or disclosed and to whom.
- Access to your personal data.
- Request to delete any personal information about you.
- Not be discriminated against for exercising their privacy rights.
- CHILDREN’S ONLINE PRIVACY PROTECTION
We are in compliance with the requirements of the California Online Privacy Protection Act (CalOPPA – U.S regulation), the GDPR (General Data Protection Regulation - European regulation) and The Personal Information Protection and Electronic Documents Act (PIPEDA – Canadian regulation), regarding the protection of the personal data of minors. We do not collect any information from anyone under 13 years of age. Our website and products are all directed to people who are at least 13 years old or older. If you become aware that your child has provided us with personal information, please contact us. If we become aware that a child has provided us with personal information, we will take steps to delete that information, terminate that person's account, and restrict access to that person.
- EDITING AND DELETING INFORMATION
- THIRD PARTIES
- CONTACT US
Phone: 1-833 TUWAPRO (8892776)