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Ford F-250 MOAB Chase Rack
RF45125
Regular price $589.00 Sale price $559.00 Save $30.00
TUWA Pro®️ 4CX Series CHASE RACK- BEDRACK is made up of an "INTEGRATED LOAD HANDLING SYSTEM" designed to efficiently adapt to the space of the Pickup Truck, its possibility of vertical height adjustment allows to provide in the same system several alternatives for the transfer of different dimensions and for different uses or purposes from recreational use to commercial use.
- TUWA Pro®️ Lifetime Warranty against manufacturing defects.* Paint & Finishes 1 Year Limited Warranty
- Designed to expand the capacity of the space for transporting and handling cargo in your Pick Up Truck, offering greater versatility in its use, also having a height adjustment system: 17 ”below cabin level / 19.5” level Cabin / 23 ”Above Cabin Level.
-
Made with carbon steel and black powder coating finish paint for extreme protection and corrosion resistance / Bed Rack System MAX Rated Capacity Evenly Distributed (Static) 600 Lbs / Dynamic Capacity 300 Lbs / Off-Road Capacity 200 Lbs
- Modular System with Multiple Configurations / Exchangeable Parts and Upgrades Available.
- Installation does not require drilling* or modifying original parts of the vehicle (However, it includes fixing points created specifically in case the user prefers to install by drilling) * Some models may need to be install by drilling
- Unique & Patent Pending Design
CA Residents:⚠️WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
- Florida/ Georgia 1-2 business days,
- Southeaster U.S.A. in 2-3 business days
- Northeaster and Central U.S.A in 3-4 business days
- Western U.S.A. (North & South) in 4-5 business days.
- For territories outside of the contiguous U.S. it will likely take approximately 45 business days.
Tracking your Package: Tracking is provided directly from FedEx. In the event you are unable to access tracking through smartliner-usa.com, your order can be tracked via the FedEx website, utilizing the provided tracking number here.
Shipping - Lost/ Damage Package: If your order is lost, stolen or damaged please contact our customer service by phone 1-833 TUWAPRO (8892776) email customerservice@tuwapro.com and we will be happy to help resolve the situation as soon as possible.
Holiday Shipping: Most orders for the contiguous U.S. are received within 7 business days or less. However, with the holiday season some delays may occur due to high volume of orders, weather conditions, etc. We apologize in advance if your order falls in this category, and TUWA Pro®️ ships orders on time, however transportation is what causes delays.
You may return your item for a refund or exchange within 15 days of the delivery date. Product must be purchased from TUWA Pro®️. If you purchased from an authorized seller of our product please contact them for your return or exchange.
All merchandise being returned to TUWA PRO®️ must be pre-approved by TUWA PRO®️ you must contact us (customerservice@tuwapro.com) so we may provide you with a TUWA PRO®️ Return Authorization Number (TPRA#) All returns must include the TUWA PRO®️ Return Authorization Number (TPRA#) on the package or your returned package might be rejected by our return center.
Customers are responsible for all return shipping costs and exchanges, shipping insurance not attributed to warranted defects or mis-shipment on the part of TUWA Pro®️.
If you return your item without the TUWA PRO®️ Return Authorization Number (TPRA#), your refund or exchange will NOT be processed. We will also provide you with a return address and packaging instructions for the return. Items must be returned in new and unused condition in their original packaging and include the return form. Returns without the return form, TUWA Pro®️ Return Authorization Number (TPRA#) or items that are returned damaged because of improper/careless shipping or packing will be rejected. We reserve the right to deny a full refund of the purchase price if the product is not returned in new or unused condition. If you are returning the item because it was damaged in transit, we will gladly exchange the part of the product damaged or give a full refund as long we are notified within 48hrs after delivery. If you have received an incorrect item or purchased the wrong item please contact us.
Awesome product and customer service. Not only did they help me throughout the order but with any questions I had. Above and beyond service!
Hello Sean, thank you so much for your kind review, we really appreciate that. We are really glad that our services could satisfy your experience with us. We hope you enjoy our product and remember to stay wild! Thanks once again be safe out there.
Ford F-250 MOAB Bed Rack System
BF45125
Regular price $759.10
TUWA Pro®️ 4CX Series CHASE RACK- BEDRACK is made up of an "INTEGRATED LOAD HANDLING SYSTEM" designed to efficiently adapt to the space of the Pickup Truck, its possibility of vertical height adjustment allows to provide in the same system several alternatives for the transfer of different dimensions and for different uses or purposes from recreational use to commercial use.
- TUWA Pro®️ Lifetime Warranty against manufacturing defects.* Paint & Finishes 1 Year Limited Warranty
- Designed to expand the capacity of the space for transporting and handling cargo in your Pick Up Truck, offering greater versatility in its use, also having a height adjustment system: 17 ”below cabin level / 19.5” level Cabin / 23 ”Above Cabin Level.
-
Made with carbon steel and black powder coating finish paint for extreme protection and corrosion resistance / Bed Rack System MAX Rated Capacity Evenly Distributed (Static) 600 Lbs / Dynamic Capacity 300 Lbs / Off-Road Capacity 200 Lbs
- Modular System with Multiple Configurations / Exchangeable Parts and Upgrades Available.
- Installation does not require drilling* or modifying original parts of the vehicle (However, it includes fixing points created specifically in case the user prefers to install by drilling) * Some models may need to be install by drilling
- Unique & Patent Pending Design
CA Residents:⚠️WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
- Florida/ Georgia 1-2 business days,
- Southeaster U.S.A. in 2-3 business days
- Northeaster and Central U.S.A in 3-4 business days
- Western U.S.A. (North & South) in 4-5 business days.
- For territories outside of the contiguous U.S. it will likely take approximately 45 business days.
Tracking your Package: Tracking is provided directly from FedEx. In the event you are unable to access tracking through smartliner-usa.com, your order can be tracked via the FedEx website, utilizing the provided tracking number here.
Shipping - Lost/ Damage Package: If your order is lost, stolen or damaged please contact our customer service by phone 1-833 TUWAPRO (8892776) email customerservice@tuwapro.com and we will be happy to help resolve the situation as soon as possible.
Holiday Shipping: Most orders for the contiguous U.S. are received within 7 business days or less. However, with the holiday season some delays may occur due to high volume of orders, weather conditions, etc. We apologize in advance if your order falls in this category, and TUWA Pro®️ ships orders on time, however transportation is what causes delays.
You may return your item for a refund or exchange within 15 days of the delivery date. Product must be purchased from TUWA Pro®️. If you purchased from an authorized seller of our product please contact them for your return or exchange.
All merchandise being returned to TUWA PRO®️ must be pre-approved by TUWA PRO®️ you must contact us (customerservice@tuwapro.com) so we may provide you with a TUWA PRO®️ Return Authorization Number (TPRA#) All returns must include the TUWA PRO®️ Return Authorization Number (TPRA#) on the package or your returned package might be rejected by our return center.
Customers are responsible for all return shipping costs and exchanges, shipping insurance not attributed to warranted defects or mis-shipment on the part of TUWA Pro®️.
If you return your item without the TUWA PRO®️ Return Authorization Number (TPRA#), your refund or exchange will NOT be processed. We will also provide you with a return address and packaging instructions for the return. Items must be returned in new and unused condition in their original packaging and include the return form. Returns without the return form, TUWA Pro®️ Return Authorization Number (TPRA#) or items that are returned damaged because of improper/careless shipping or packing will be rejected. We reserve the right to deny a full refund of the purchase price if the product is not returned in new or unused condition. If you are returning the item because it was damaged in transit, we will gladly exchange the part of the product damaged or give a full refund as long we are notified within 48hrs after delivery. If you have received an incorrect item or purchased the wrong item please contact us.
Jeep Gladiator MOAB Bed Rack System
BM45710
Regular price $759.10
TUWA Pro®️ 4CX Series CHASE RACK- BEDRACK is made up of an "INTEGRATED LOAD HANDLING SYSTEM" designed to efficiently adapt to the space of the Pickup Truck, its possibility of vertical height adjustment allows to provide in the same system several alternatives for the transfer of different dimensions and for different uses or purposes from recreational use to commercial use.
- TUWA Pro®️ Lifetime Warranty against manufacturing defects.* Paint & Finishes 1 Year Limited Warranty
- Designed to expand the capacity of the space for transporting and handling cargo in your Pick Up Truck, offering greater versatility in its use, also having a height adjustment system: 17 ”below cabin level / 19.5” level Cabin / 23 ”Above Cabin Level.
-
Made with carbon steel and black powder coating finish paint for extreme protection and corrosion resistance / Bed Rack System MAX Rated Capacity Evenly Distributed (Static) 600 Lbs / Dynamic Capacity 300 Lbs / Off-Road Capacity 200 Lbs
- Modular System with Multiple Configurations / Exchangeable Parts and Upgrades Available.
- Installation does not require drilling* or modifying original parts of the vehicle (However, it includes fixing points created specifically in case the user prefers to install by drilling) * Some models may need to be install by drilling
- Unique & Patent Pending Design
CA Residents:⚠️WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
- Florida/ Georgia 1-2 business days,
- Southeaster U.S.A. in 2-3 business days
- Northeaster and Central U.S.A in 3-4 business days
- Western U.S.A. (North & South) in 4-5 business days.
- For territories outside of the contiguous U.S. it will likely take approximately 45 business days.
Tracking your Package: Tracking is provided directly from FedEx. In the event you are unable to access tracking through smartliner-usa.com, your order can be tracked via the FedEx website, utilizing the provided tracking number here.
Shipping - Lost/ Damage Package: If your order is lost, stolen or damaged please contact our customer service by phone 1-833 TUWAPRO (8892776) email customerservice@tuwapro.com and we will be happy to help resolve the situation as soon as possible.
Holiday Shipping: Most orders for the contiguous U.S. are received within 7 business days or less. However, with the holiday season some delays may occur due to high volume of orders, weather conditions, etc. We apologize in advance if your order falls in this category, and TUWA Pro®️ ships orders on time, however transportation is what causes delays.
You may return your item for a refund or exchange within 15 days of the delivery date. Product must be purchased from TUWA Pro®️. If you purchased from an authorized seller of our product please contact them for your return or exchange.
All merchandise being returned to TUWA PRO®️ must be pre-approved by TUWA PRO®️ you must contact us (customerservice@tuwapro.com) so we may provide you with a TUWA PRO®️ Return Authorization Number (TPRA#) All returns must include the TUWA PRO®️ Return Authorization Number (TPRA#) on the package or your returned package might be rejected by our return center.
Customers are responsible for all return shipping costs and exchanges, shipping insurance not attributed to warranted defects or mis-shipment on the part of TUWA Pro®️.
If you return your item without the TUWA PRO®️ Return Authorization Number (TPRA#), your refund or exchange will NOT be processed. We will also provide you with a return address and packaging instructions for the return. Items must be returned in new and unused condition in their original packaging and include the return form. Returns without the return form, TUWA Pro®️ Return Authorization Number (TPRA#) or items that are returned damaged because of improper/careless shipping or packing will be rejected. We reserve the right to deny a full refund of the purchase price if the product is not returned in new or unused condition. If you are returning the item because it was damaged in transit, we will gladly exchange the part of the product damaged or give a full refund as long we are notified within 48hrs after delivery. If you have received an incorrect item or purchased the wrong item please contact us.
I had to put my name on a list to get the MOAB bed rack system. It didn't take long to get the email. Shipped fast and packaged the best that you can with heavy parts. Fed Ex did manage to bend one end but nothing I couldn't fix.
Love the hammered look. Goes together very well and once all parts were together it was very sturdy.
Looking forward to the side bars. The next adventure will make great use of this rack. I love the fact you can add and remove and still make it work the way YOU want.
Thank you TUWA PRO! Very happy!!
Hello Chris, we appreciate your comment, we are thankful for your kind words, it really motivates us to keep working hard and satisfy our customers expectations and needs. That Gladiator looks incredible, keep up the good work!! Thanks again and have fun.
I've been looking at buying a bed rack since I've bought my gladiator and was undecided until I cam across the Tuwa Moab Bed Rack. I had many questions and Hans was a great help answering them all it was a pleasant experience buying from Tuwa Thank you!!!
Hello Jose, we are thankful to you and your kind opinion on our product, we really appreciate that. We are more than glad that our product and services reach your expectations.That gladiator looking incredible! Once again thank you and have fun while being safe.
Great rack just wish there were more accessorie mounts for it. Can't wait to see what the come out for it
Hey Eric, thank you for your review, we really appreciate that. We are working to soon develop new accessories that’ll go with our rack. Remember to stay wild!
Contacted this company by phone first. The person was very knowledgeable and knew what he was taking about. I’m really happy with my truck now!
Thank you Matan, we really appreciate you and your compliments, it means a lot to us. We are glad that our customer service team was able to help you out. Thanks again and take care!
Works very well. Lots of places to mount lights and other tie downs. Fast shipping, really like how it looks and once ptt together pretty darn sturdy. Only issue is a bit short. Lumber just barely clears the roof. So added a 2X6 to the top of the front rack and a 2X4 to the rear. Probably solved!
Hey Edd, thank you so much for your comment it really means a lot to us, we appreciate you and your feedback, we will use it to make improvements and keep pushing forward. Thanks once again and take care!
Honda Ridgeline MOAB Bed Rack System
BM45810
Regular price $759.10

TUWA Pro®️ 4CX Series CHASE RACK- BEDRACK is made up of an "INTEGRATED LOAD HANDLING SYSTEM" designed to efficiently adapt to the space of the Pickup Truck, its possibility of vertical height adjustment allows to provide in the same system several alternatives for the transfer of different dimensions and for different uses or purposes from recreational use to commercial use.
- TUWA Pro®️ Lifetime Warranty against manufacturing defects.* Paint & Finishes 1 Year Limited Warranty
- Designed to expand the capacity of the space for transporting and handling cargo in your Pick Up Truck, offering greater versatility in its use, also having a height adjustment system: 17 ”below cabin level / 19.5” level Cabin / 23 ”Above Cabin Level.
-
Made with carbon steel and black powder coating finish paint for extreme protection and corrosion resistance / Bed Rack System MAX Rated Capacity Evenly Distributed (Static) 600 Lbs / Dynamic Capacity 300 Lbs / Off-Road Capacity 200 Lbs
- Modular System with Multiple Configurations / Exchangeable Parts and Upgrades Available.
- Installation does not require drilling* or modifying original parts of the vehicle (However, it includes fixing points created specifically in case the user prefers to install by drilling) * Some models may need to be install by drilling
- Unique & Patent Pending Design
CA Residents:⚠️WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
- Florida/ Georgia 1-2 business days,
- Southeaster U.S.A. in 2-3 business days
- Northeaster and Central U.S.A in 3-4 business days
- Western U.S.A. (North & South) in 4-5 business days.
- For territories outside of the contiguous U.S. it will likely take approximately 45 business days.
Tracking your Package: Tracking is provided directly from FedEx. In the event you are unable to access tracking through smartliner-usa.com, your order can be tracked via the FedEx website, utilizing the provided tracking number here.
Shipping - Lost/ Damage Package: If your order is lost, stolen or damaged please contact our customer service by phone 1-833 TUWAPRO (8892776) email customerservice@tuwapro.com and we will be happy to help resolve the situation as soon as possible.
Holiday Shipping: Most orders for the contiguous U.S. are received within 7 business days or less. However, with the holiday season some delays may occur due to high volume of orders, weather conditions, etc. We apologize in advance if your order falls in this category, and TUWA Pro®️ ships orders on time, however transportation is what causes delays.
You may return your item for a refund or exchange within 15 days of the delivery date. Product must be purchased from TUWA Pro®️. If you purchased from an authorized seller of our product please contact them for your return or exchange.
All merchandise being returned to TUWA PRO®️ must be pre-approved by TUWA PRO®️ you must contact us (customerservice@tuwapro.com) so we may provide you with a TUWA PRO®️ Return Authorization Number (TPRA#) All returns must include the TUWA PRO®️ Return Authorization Number (TPRA#) on the package or your returned package might be rejected by our return center.
Customers are responsible for all return shipping costs and exchanges, shipping insurance not attributed to warranted defects or mis-shipment on the part of TUWA Pro®️.
If you return your item without the TUWA PRO®️ Return Authorization Number (TPRA#), your refund or exchange will NOT be processed. We will also provide you with a return address and packaging instructions for the return. Items must be returned in new and unused condition in their original packaging and include the return form. Returns without the return form, TUWA Pro®️ Return Authorization Number (TPRA#) or items that are returned damaged because of improper/careless shipping or packing will be rejected. We reserve the right to deny a full refund of the purchase price if the product is not returned in new or unused condition. If you are returning the item because it was damaged in transit, we will gladly exchange the part of the product damaged or give a full refund as long we are notified within 48hrs after delivery. If you have received an incorrect item or purchased the wrong item please contact us.
I order the kit for my 2022 Ridgeline and found it easy to install and of great quality, overall I am glad to have purchased this brand.
Pictures comingup
Hello Oscar, we really appreciate your comment, we are glad that our product could satisfy your expectations. That Honda Ridgeline looks incredible! welcome to the family and remember to stay wild.
Great costumer services they help a lot
Thanks
Hello there Michael, we are glad that our services could help you out, that’s our main purpose; to be here when our customers needs us. Thank you for your comment and have fun out there!
I'm loving it! Especially the mountains shaped on the sides. Bedrack is very sturdy. Not hard to install. Customer service is awesome and helpful.
Thank you, for making one that fits the Ridgeline ( it's so hard to find anything for my truck ) I'm glad that I found TuwaPro.
Thank you! 🤘
Hello Maryna, thank you so much for your comment, your opinion really matters to us. Welcome to the family and be wild! (We love your truck that set up looks great!)
I was able to install this rack by myself on my 2019 Honda Ridgeline with a few modifications ! Now I am shopping for a RTT to put on this rack system .
Hello there Evie, thank you so much for your comment, we can’t wait to see how that RTT is going to look with our bed rack and your truck. Send us some pictures!. Welcome to the family and be wild.
Excellent fit and stability on my Honda Ridgeline. Installation is pretty straightforward.
The Ridgeline bed requires additional parts that have to be purchased from third parties, which took longer to ship than Tuwa Pro did. Would have preferred the option to buy the parts directly from Tuwa Pro, but it's not a deal breaker.
Thank you so much Justin, we really appreciate your comment. We will use your feedback to keep pushing forward. Awesome set up, we love the awning. Thanks again and remember to have fun!
Nissan Titan MOAB Bed Rack System
BF45415
Regular price $759.10
TUWA Pro®️ 4CX Series CHASE RACK- BEDRACK is made up of an "INTEGRATED LOAD HANDLING SYSTEM" designed to efficiently adapt to the space of the Pickup Truck, its possibility of vertical height adjustment allows to provide in the same system several alternatives for the transfer of different dimensions and for different uses or purposes from recreational use to commercial use.
- TUWA Pro®️ Lifetime Warranty against manufacturing defects.* Paint & Finishes 1 Year Limited Warranty
- Designed to expand the capacity of the space for transporting and handling cargo in your Pick Up Truck, offering greater versatility in its use, also having a height adjustment system: 17 ”below cabin level / 19.5” level Cabin / 23 ”Above Cabin Level.
-
Made with carbon steel and black powder coating finish paint for extreme protection and corrosion resistance / Bed Rack System MAX Rated Capacity Evenly Distributed (Static) 600 Lbs / Dynamic Capacity 300 Lbs / Off-Road Capacity 200 Lbs
- Modular System with Multiple Configurations / Exchangeable Parts and Upgrades Available.
- Installation does not require drilling* or modifying original parts of the vehicle (However, it includes fixing points created specifically in case the user prefers to install by drilling) * Some models may need to be install by drilling
- Unique & Patent Pending Design
CA Residents:⚠️WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
- Florida/ Georgia 1-2 business days,
- Southeaster U.S.A. in 2-3 business days
- Northeaster and Central U.S.A in 3-4 business days
- Western U.S.A. (North & South) in 4-5 business days.
- For territories outside of the contiguous U.S. it will likely take approximately 45 business days.
Tracking your Package: Tracking is provided directly from FedEx. In the event you are unable to access tracking through smartliner-usa.com, your order can be tracked via the FedEx website, utilizing the provided tracking number here.
Shipping - Lost/ Damage Package: If your order is lost, stolen or damaged please contact our customer service by phone 1-833 TUWAPRO (8892776) email customerservice@tuwapro.com and we will be happy to help resolve the situation as soon as possible.
Holiday Shipping: Most orders for the contiguous U.S. are received within 7 business days or less. However, with the holiday season some delays may occur due to high volume of orders, weather conditions, etc. We apologize in advance if your order falls in this category, and TUWA Pro®️ ships orders on time, however transportation is what causes delays.
You may return your item for a refund or exchange within 15 days of the delivery date. Product must be purchased from TUWA Pro®️. If you purchased from an authorized seller of our product please contact them for your return or exchange.
All merchandise being returned to TUWA PRO®️ must be pre-approved by TUWA PRO®️ you must contact us (customerservice@tuwapro.com) so we may provide you with a TUWA PRO®️ Return Authorization Number (TPRA#) All returns must include the TUWA PRO®️ Return Authorization Number (TPRA#) on the package or your returned package might be rejected by our return center.
Customers are responsible for all return shipping costs and exchanges, shipping insurance not attributed to warranted defects or mis-shipment on the part of TUWA Pro®️.
If you return your item without the TUWA PRO®️ Return Authorization Number (TPRA#), your refund or exchange will NOT be processed. We will also provide you with a return address and packaging instructions for the return. Items must be returned in new and unused condition in their original packaging and include the return form. Returns without the return form, TUWA Pro®️ Return Authorization Number (TPRA#) or items that are returned damaged because of improper/careless shipping or packing will be rejected. We reserve the right to deny a full refund of the purchase price if the product is not returned in new or unused condition. If you are returning the item because it was damaged in transit, we will gladly exchange the part of the product damaged or give a full refund as long we are notified within 48hrs after delivery. If you have received an incorrect item or purchased the wrong item please contact us.
This product is very nice and well built. It's easy to install only took about an hour and a half. Looks great on my truck.
Hey Matthew, we are glad that our product was able to satisfy your expectations, we really appreciate your comment and your kind words, it really motivates us to keep doing what we love. That Titan looks amazing with our rack on! Thank you so much and remember to stay safe out there.
GMC Sierra 1500 / 2500 MOAB Bed Rack System
BF45515
Regular price $759.10
TUWA Pro®️ 4CX Series CHASE RACK- BEDRACK is made up of an "INTEGRATED LOAD HANDLING SYSTEM" designed to efficiently adapt to the space of the Pickup Truck, its possibility of vertical height adjustment allows to provide in the same system several alternatives for the transfer of different dimensions and for different uses or purposes from recreational use to commercial use.
- TUWA Pro®️ Lifetime Warranty against manufacturing defects.* Paint & Finishes 1 Year Limited Warranty
- Designed to expand the capacity of the space for transporting and handling cargo in your Pick Up Truck, offering greater versatility in its use, also having a height adjustment system: 17 ”below cabin level / 19.5” level Cabin / 23 ”Above Cabin Level.
-
Made with carbon steel and black powder coating finish paint for extreme protection and corrosion resistance / Bed Rack System MAX Rated Capacity Evenly Distributed (Static) 600 Lbs / Dynamic Capacity 300 Lbs / Off-Road Capacity 200 Lbs
- Modular System with Multiple Configurations / Exchangeable Parts and Upgrades Available.
- Installation does not require drilling* or modifying original parts of the vehicle (However, it includes fixing points created specifically in case the user prefers to install by drilling) * Some models may need to be install by drilling
- Unique & Patent Pending Design
CA Residents:⚠️WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
- Florida/ Georgia 1-2 business days,
- Southeaster U.S.A. in 2-3 business days
- Northeaster and Central U.S.A in 3-4 business days
- Western U.S.A. (North & South) in 4-5 business days.
- For territories outside of the contiguous U.S. it will likely take approximately 45 business days.
Tracking your Package: Tracking is provided directly from FedEx. In the event you are unable to access tracking through smartliner-usa.com, your order can be tracked via the FedEx website, utilizing the provided tracking number here.
Shipping - Lost/ Damage Package: If your order is lost, stolen or damaged please contact our customer service by phone 1-833 TUWAPRO (8892776) email customerservice@tuwapro.com and we will be happy to help resolve the situation as soon as possible.
Holiday Shipping: Most orders for the contiguous U.S. are received within 7 business days or less. However, with the holiday season some delays may occur due to high volume of orders, weather conditions, etc. We apologize in advance if your order falls in this category, and TUWA Pro®️ ships orders on time, however transportation is what causes delays.
You may return your item for a refund or exchange within 15 days of the delivery date. Product must be purchased from TUWA Pro®️. If you purchased from an authorized seller of our product please contact them for your return or exchange.
All merchandise being returned to TUWA PRO®️ must be pre-approved by TUWA PRO®️ you must contact us (customerservice@tuwapro.com) so we may provide you with a TUWA PRO®️ Return Authorization Number (TPRA#) All returns must include the TUWA PRO®️ Return Authorization Number (TPRA#) on the package or your returned package might be rejected by our return center.
Customers are responsible for all return shipping costs and exchanges, shipping insurance not attributed to warranted defects or mis-shipment on the part of TUWA Pro®️.
If you return your item without the TUWA PRO®️ Return Authorization Number (TPRA#), your refund or exchange will NOT be processed. We will also provide you with a return address and packaging instructions for the return. Items must be returned in new and unused condition in their original packaging and include the return form. Returns without the return form, TUWA Pro®️ Return Authorization Number (TPRA#) or items that are returned damaged because of improper/careless shipping or packing will be rejected. We reserve the right to deny a full refund of the purchase price if the product is not returned in new or unused condition. If you are returning the item because it was damaged in transit, we will gladly exchange the part of the product damaged or give a full refund as long we are notified within 48hrs after delivery. If you have received an incorrect item or purchased the wrong item please contact us.