You may return your item for a refund or exchange within 15 days of the delivery date. Product must be purchased from TUWA Pro®️. If you purchased from an authorized seller of our product please contact them for your return or exchange.
All merchandise being returned to TUWA PRO®️ must be pre-approved by TUWA PRO®️ you must contact us (firstname.lastname@example.org) so we may provide you with a TUWA PRO®️ Return Authorization Number (TPRA#) All returns must include the TUWA PRO®️ Return Authorization Number (TPRA#) on the package or your returned package might be rejected by our return center.
Customers are responsible for all return shipping costs and exchanges, shipping insurance not attributed to warranted defects or mis-shipment on the part of TUWA Pro®️.
If you return your item without the TUWA PRO®️ Return Authorization Number (TPRA#), your refund or exchange will NOT be processed. We will also provide you with a return address and packaging instructions for the return. Items must be returned in new and unused condition in their original packaging and include the return form. Returns without the return form, TUWA Pro®️ Return Authorization Number (TPRA#) or items that are returned damaged because of improper/careless shipping or packing will be rejected. We reserve the right to deny a full refund of the purchase price if the product is not returned in new or unused condition. If you are returning the item because it was damaged in transit, we will gladly exchange the part of the product damaged or give a full refund as long we are notified within 48hrs after delivery. If you have received an incorrect item or purchased the wrong item please contact us.