I’m giving the product two stars because customer service is responsive and rack looks decent after installation.
I’ve had this rack installed for a couple of months now (April) and about a month ago, the rubber tape placed on the truck rail to prevent scratching (I believe) from the rack is coming off. Then just recently, all the rubber tapes just start flaring off. Now I have to cut them off and hopefully it doesn’t cause any damages to my truck.
I did speak to customer service a few weeks ago regarding another concern and they knew I was unhappy with the rack. So they offered a refund. In order to get a refund, I’ll need to return the rack. Fine, that’s how all refund works. However, this is a rack that took hours to install and now has to be disassembled. I have a camper on top which is not easy to remove. Then, I’ll need to find a box that will fit all of the parts, haul it to fedex or ups, then pay to have it shipped back. Now that sounds unreasonable. So I guess I’ll keep the rack.
Note to future customers. I suggest not to write a review until you’ve had the rack installed after a few months.
Looks like well built and well designed have not had a chance to finish installation yet worked on it about an hour or so far shouldn't take more than an hour or more to finish 2 hours total
Hello, we hope everything went well with the installation. Happy to hear that you enjoyed what you saw! Keep enjoying your adventure!
I’m not one to write reviews often but felt the need to give this company some well deserved props! Their customer service is absolutely top notch! Asked a few questions via Facebook messenger before ordering and they always responded right away. Believe I ordered on Thursday and received on Saturday!
Upon opening the box the top bar had sustained some minor damage during shipping (not companies fault). I sent a few pictures through FB messenger to show them what happened . Again, they immediately responded and provided me with the option of having them ship another bar out or taking a very fair discount on the one that was damaged. I opted to take the discount and that was processed immediately as well.
On top of that the rack is very well made and I know it will last a long time. I would highly recommend this company to anyone looking for a good quality rack and absolutely great customer service. In todays day and age Tuwa Pro stands head and shoulders above other companies I’ve dealt with. Keep up the great work!
I’ll be ordering the Moab single bar and roof/side bars soon!
Thank you so much for your feedback Will, our family owned company values each and every person that place their trust in us. We work hard everyday to supply them with the best possible experience, we are glad that we could provide that for you! We truly appreciate you, thank you!
Hello Thomas, we appreciate your comment. We are very thankful!
Install goes as many installs goes, a learning curve, yet this one didn’t have much of one. It’s point blank easy and totally doable for one person.
I got only half the rack system but plan on doing the full rack system.
•Install took me just over an hour
•Instructions clear and concise
•Customer service is top notch best in the industry
•This is a real head turner
•Only bed rack I could find that has 3 height stages, and able to be a half rack.
•Lots of install points for accessories
•And STILL ALLOWS for a tonneau cover?!?! Yes please!
•Probably the best looking rack that flows well with the gladiator.
Extremely happy and looking forward to more products this company will offer in the future. Flipping 5 out of 5. Bravo Zulu guys 🤘🏼
Hey Ethan, we thank you for taking the time to write us a review, it really means a lot to us, we appreciate the listings of pros about our product and services, we appreciate it, your kind words makes our whole crew smile and keep doing what we love the most, we are thankful to you. Your Gladiator looks awesome! We are glad that our product and services could satisfy your expectations, we thank you once again and remember to stay wild!