First off these guys are good about their responses. They returned my email messages quickly and answered questions. From the time I placed the order to receiving the product was a little over a week, which was much faster than expected. The rack is a solid rack and I'm satisfied so far.
My only complaint: What I recommend to the company is to provide a YouTube video of "how to assemble this rack." (Step by step) Yes, I was provided paper instructions; But I have difficulty visualizing how each piece connects. I had to dig through YouTube to find someone who assembled the rack and I followed their instruction.
But once I learned how to put the front rack, putting the rear rack was a fraction of the time. But I am impressed so far, I will need to provide an update once I’ve attached a rooftop tent and had a chance to use it. Thanks Tuwa for a quick response and answering my questions as needed.
Hey Aaron, such an amazing review, we thank you for taking the time to write us this comment, we really appreciate that, your opinion really inspires us to kept doing what we love and keep working hard to provide good and quick service. We are really glad that you feel satisfied with our product and service. Thank you once again and remember to stay wild!
What a amazing product
Customer support out of this world
I can’t thank them enough
Hey James, we thank you for your positive review, we really appreciate you, we are really glad that our product and our services satisfy your expectations. We thank you once again and remember to be wild!
Assembly was smooth. Took an hour. I’d highly recommend having a drill otherwise it’s probably 3 hours. I drilled/bolted it to my bed rails. I personally wouldn’t feel comfortable just clamping it. The fit and finish is good. The highest setting is higher than the roof of my ram 1500 but not higher than the shark fin antenna. Won’t be a big issue my rtt will just have to go an few inches to one side. It’s amazing you can still use a tonneau cover with this rack for this price. My recommendation for TUWA would be to have the side mountain cutout pieces as an additional option to lower the cost of the base rack. They aren’t my style and I would rather just have the rack at a lower price.
Hello there Brodey, we really appreciate your comment, it really means a lot to us, your words motivates us to keep doing what we love and to hear that our customers are enjoying our products makes us feel so glad. Thank you so much and take care while having fun!!