Easy to install - many fasteners and a power tool makes it much easier and quicker. Looks great and fits well.
Hello Michael! Thank you so much for your feedback. Keep enjoying the adventure!
Ok, so here’s the low down. The rack is great, built solid, as expected, bolts, metal, rails, washers, nuts and all that. My roof top tent sits on top happy as a clam. Really, it opens up like a clam, I dunno why, but I find it funny. My Honda Ridgeline looks less like a minivan and more like a truck. People used to ask me for directions to the mall, with the rack they ask me about chainsaws, lumber, and other manly topics.
But the surprise value has been with customer service of this company. I feel like I fell into a wormhole and was taken to a time before pandemics and kids staring at their cellphone instead of ringing me at the counter. TUWA customer service is amazing, I send an email on a Saturday night asking about ship times, I get a response that night! I mention a missing bolt, they ship me a new one! Sunday morning question, not expecting an answer till Monday, wait … wtf, I get a response that morning!
Keep up the solid service TUWA, you’ve given me hope that in a world where nobody cares about the customer, people who care and provide actual service can and do exist.
Hello Ark, thank you so much for your nice comments about our product and company. We are happy that our customer service team was able to meet your expectations and provide you with excellent attention. We will keep working hard to set and example for others and for us as well. Best regards!
Ordering was quick and easy, very friendly customer service by Otto and Rafael, answered all my questions regarding my purchase and future purchases.
I am really happy and satisfied with the Bed Rack It goes really well with my setup.
I would definitely recommend Tuwa Pro to anyone that is looking for a Bed Rack and other accessories.
Thanks again guys!
-Jun and Rowena
Hello Jun and Rowena, thank you so very much, we really appreciate your comment as it really means a lot to us and motivates us to keep doing what we love. We are glad to hear that our customer service team exceeded your expectations in answering all of your questions for present and future purchases. We would love to see the setup on adventures, you can always tag us on Instagram @tuwapro! Thank you and Enjoy the Adventure!
like other reviewers…was a little taken aback by the one size fits all approach..gotta say the customer service was excellent…the person I talked to alleviated any concerns I had…in the end the rack worked out after some tinkering with the setup..
Hello Robert, we appreciate you and your review, we are glad that we were able to respond to all of your questions and concerns. Thank you and Enjoy the Adventure!!
Owning two TUWA BEDRACKS, the MOAB, and now the SHIPROCK, both are easy to assemble and have great quality and construction. I love them so much, I sell them as The Ridge Store, an off-road Honda adventure Store. The racks are versatile and adjustable for whatever your needs are! Enjoy the Adventures! - CampingRandy
Hey Randy!! Thank you for the review and kind words. Your Ridgeline is looking incredible with our rack on. Keep up the good work, stay safe and enjoy the adventure.