First off these guys are good about their responses. They returned my email messages quickly and answered questions. From the time I placed the order to receiving the product was a little over a week, which was much faster than expected. The rack is a solid rack and I'm satisfied so far.
My only complaint: What I recommend to the company is to provide a YouTube video of "how to assemble this rack." (Step by step) Yes, I was provided paper instructions; But I have difficulty visualizing how each piece connects. I had to dig through YouTube to find someone who assembled the rack and I followed their instruction.
But once I learned how to put the front rack, putting the rear rack was a fraction of the time. But I am impressed so far, I will need to provide an update once I’ve attached a rooftop tent and had a chance to use it. Thanks Tuwa for a quick response and answering my questions as needed.