SHIPPING POLICY

FREE SHIPPING TO CONTINENTAL US.
Handling Time: Orders placed before 2pm EST on stocked items are shipped the same business day. Any orders placed after 2pm EST will ship the next business day. If for any reason one of our items are out of stock, we will contact you as soon as possible by email. We ship year round with the exception of the following federal holidays if they land on a weekday: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Year's Day.
 
Shipping Cost/Method: We provide free shipping anywhere in the contiguous U.S. with FedEx Ground with the exception of P.O. boxes. If you live in Canada, Alaska, Hawaii, Puerto Rico or other U.S. Territories shipping prices can vary. Please Note: Taxes and import fees may apply, and are solely the responsibility of the buyer.  
 
Shipping & Delivery Time: All orders are shipped via FedEx ground from Longwood, Florida. Once your order ships, you will be provided with a tracking number. We cannot guarantee the delivery time frame provided by FedEx, however we can provide you an approximate guideline for shipping with FedEx Ground:
  • Florida/ Georgia 1-2 business days,
  • Southeaster U.S.A. in 2-3 business days
  • Northeaster and Central U.S.A in 3-4 business days
  • Western U.S.A. (North & South) in 4-5 business days.
  • For territories outside of the contiguous U.S. it will likely take approximately 45 business days.

 

 

Tracking your Package: Tracking is provided directly from FedEx. In the event you are unable to access tracking through smartliner-usa.com, your order can be tracked via the FedEx website, utilizing the provided tracking number here. 

  

Shipping - Lost/ Damage Package: If your order is lost, stolen or damaged  please contact our customer service by phone 1-833 TUWAPRO (8892776) email customerservice@tuwapro.com and we will be happy to help resolve the  situation as soon as possible. 

 

Holiday Shipping: Most orders for the contiguous U.S. are received within 7 business days or less. However, with the holiday season  some delays may occur due to high volume of orders, weather conditions, etc. We apologize in advance if your order falls in this category, and TUWA Pro®️ ships orders on time, however transportation is what causes delays.