I chose this rack and also bough the Tyger tonneau that was listed as compatible. While the tonneau cover does fit, it will not open all the way back without hitting the rack. The rack itself is SOLID and I love it just wished I knew the cover would open all the way.

I’m giving the product two stars because customer service is responsive and rack looks decent after installation.

I’ve had this rack installed for a couple of months now (April) and about a month ago, the rubber tape placed on the truck rail to prevent scratching (I believe) from the rack is coming off. Then just recently, all the rubber tapes just start flaring off. Now I have to cut them off and hopefully it doesn’t cause any damages to my truck.

I did speak to customer service a few weeks ago regarding another concern and they knew I was unhappy with the rack. So they offered a refund. In order to get a refund, I’ll need to return the rack. Fine, that’s how all refund works. However, this is a rack that took hours to install and now has to be disassembled. I have a camper on top which is not easy to remove. Then, I’ll need to find a box that will fit all of the parts, haul it to fedex or ups, then pay to have it shipped back. Now that sounds unreasonable. So I guess I’ll keep the rack.

Note to future customers. I suggest not to write a review until you’ve had the rack installed after a few months.

Looks like well built and well designed have not had a chance to finish installation yet worked on it about an hour or so far shouldn't take more than an hour or more to finish 2 hours total

I’m not one to write reviews often but felt the need to give this company some well deserved props! Their customer service is absolutely top notch! Asked a few questions via Facebook messenger before ordering and they always responded right away. Believe I ordered on Thursday and received on Saturday!
Upon opening the box the top bar had sustained some minor damage during shipping (not companies fault). I sent a few pictures through FB messenger to show them what happened . Again, they immediately responded and provided me with the option of having them ship another bar out or taking a very fair discount on the one that was damaged. I opted to take the discount and that was processed immediately as well.
On top of that the rack is very well made and I know it will last a long time. I would highly recommend this company to anyone looking for a good quality rack and absolutely great customer service. In todays day and age Tuwa Pro stands head and shoulders above other companies I’ve dealt with. Keep up the great work!
I’ll be ordering the Moab single bar and roof/side bars soon!

Love it

Installed on BAK Revolver with t-bolts and installation was a breeze. The rack is well built & solid. A quality product.

Great product. Great quality.

This rack checked so many boxes. I was able to keep and use my tonneau cover and still have 100% of its functionality. Mount my traction boards. Mount up some Rotopax containers. Still have full functionality on my digital rearview mirror. And I’ll be adding a hard shell rooftop tent in the coming weeks. Definitely happy with the options and strength of the Tuwa Pro adjustable Mid-Height rack.

Ordered the Shiprock Adjustable for T-slot Rails. Installed on 5th gen Ram, 6’5” bed, retractable tonneau cover. Product was well packaged and powder coating was solid. Install was not difficult. I would definitely recommend not tightening anything down until you get the product on your vehicle and spaced correctly.

Recently I sent some feedback to Tuwa Pro thinking I would get an automated response. 3 minutes after I hit send, I got a phone call from them addressing my feedback and asking questions! Blew my mind and now I’m a customer for life!

Awesome product and even better customer service. Highly recommend.

I received my rack and roof basket very quickly (3 days) and it arrived in perfect shape due to the great packing of the components! My only issue was that the instructions were not entirely explanatory although the assembly was pretty straightforward forward.
I would hope that TuwaPro is considering other accessories like other manufacturers can provide such as awning, light, antenna and bike mount brackets.

The entire experience with TUWA has been awesome! From the initial questions to the order process, shipping, customer service, and assembly. The rack is super solid, was easy to build, and looks great! Installed my Shiprock half rack into the T-Slots of my Roll N Lock cover, for my Gladiator this past weekend, Easy install that took just a few hours and a couple of bruised knuckles. Great company. You can't go wrong with TUWA

I ordered the Shiprock mid rack for my Gladiator. It arrived with some miner scuffs on it. When I contacted Tuwa they went above and beyond to help resolve my issues. They are a fantastic company that cares about what they are doing! I highly recommend them and will be purchasing more from them in the future.

The design and strength are phenomenal. Best looking rack I’ve seen. I had a very minor issue that was fault of FedEx and customer support reached out to me within minutes. Beyond impressed!!!

The design and strength are phenomenal. Best looking rack I’ve seen. I had a very minor issue that was fault of FedEx and customer support reached out to me within minutes. Beyond impressed!!!

Delivery was very fast and packed very good. Quality was beyond my expectations, very sturdy and materials and welds where amazing. Thank you Tuwa pro for such a wonderful experience

Easy install. Looks well built. Can’t wait to use it

Love it! Almost went with another brand. But saw this brand pop up on Instagram and looked into it. I was sold pretty quick with how these visually looked and thought they would fit my truck better. Very happy with the purchase. Looking forward to decking it out with a hard shell tent, water tank and a few other fun features. Great job Tuwa!

I was looking for a rack for my Ford Maverick that would fit with my configuration (Elevate TS rails and a Pro X15 Tonneau) The Tuwa customer support helped me out significantly even shipped me a leg so I could verify fit! That's just amazing service these days.
The rack arrived very fast and was packaged well, I installed it pretty quick and it's absolutely bomb proof, what a great product. I'm so glad I shopped with TUWA as other companies were far more difficult to deal with.

Installation was straight-forward on a Jeep Gladiator. Rack is universal fit and adjustable... feels really solid in the t-slots, with two t-bolts per leg. Happy with my purchase.

Works well with my BAK Revolver X4S tonneau cover.