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Why did you delete my review????
The good the bad and the ugly!
The good - looks good and will do what I wanted it for to carry my kayaks.
The bad - this is a universal fit rack and is not specific for the Ridgeline. The instructions are next to useless. Lots of bolts and brackets that you will not need. Not enough of the bolts and washers that you do need (had to purchase from local hardware store)
will not work with North Mountain roll up bed cover.
The ugly - build quality, the corners that slide into to uprights for height adjustment are way to tight and bent just out of shape making almost impossible to adjust the height, had to hammer 3 of them into position.
Delivery, two boxes were dispatched one arrived within the advertised schedule the other 4 days later.
Value for money - I think this racking system is not worth more than $500.
Hello Andrew, we did not delete your review at all, we want to reply to every single review posted despite the stars that it shows because every single feedback is important for us in order to get better as a company. We are truly sorry that you didn't have the best experience with our company and respect your opinion about our product, we apologize in behalf of FedEx for the mishandling of your merchandise, we did reach out and offer to accept the return of the product in order to provide a full refund for your order but sadly we never received a reply. Thank you for your review, have a wonderful day!
The bars are sturdy and well-made and fit nicely with the TuwaPro bed rack installed in my Ridgeline.
Hey Grant!! We are happy to hear that. Thank you for your comment and Enjoy the Adventure!!
Great looking rack…pretty straightforward install…it definitely fits along with a bak industries revolver tonneau cover….just some minor blemishes when I opened the package from being scrapped on something …overall happy with the product. Would like to know what type/brand touch up spray paint to use to cover the exposed metal…
Hello Ryan!! Thank you so much for your important feedback. We apologize in behalf of the carrier for the mishandling of your packages, this is something that we are addressing with them. We will contact you directly to try and get this resolve for you! Thank you once again and Enjoy the Adventure!
I had someone install the Moab Bed Rack. He was very impressed by the appearance, quality and fit of the pieces. I love the flexibility to attach at various points of the bed rack and side bars. I hope to enjoy years of use in the field. I should add, Otto was most helpful with info during the Chat process.
Hello Grant!! We are glad that we were able to respond all of your questions and provide you with help when needed. We appreciate you and your comment!!
Thank you and Enjoy the Adventure!!
Shopping experience was good. Unfortunately I did not know before purchasing, the rail predrilled holes do not align to the Moab rack predrilled holes. Disappointed that I need to modify the rack for the rails.
Hello Jason! Thank you so much for your important feedback. This is something that we are addressing and will fix as soon as possible. We will let you know when this happens. Thank you once again, we value the time and we will use it to keep getting better!
Honda Ridgeline MOAB Bed Rack System
Thank you for your review and enjoy the adventure!
I bought the Honda Ridgeline Moad Rack System and I am really satisfied about the shipping, the quality of the product. It fit perfectly on my truck, strong and very good looking
Hello Francis!! Thank you for your review, we do appreciate the feedback. We are happy to hear that you are satisfied with your new rack. Thank You and Enjoy the Adventure!!
The product was good for the most part, but I really needed a video on how to put it together on the specific vehicle. If the product says it can be put on for different types of trucks than it needed a video for each type of truck and how to put it on. The instructions was not the best. I had to look up lots of videos on how to put it on my specific Honda ridgeline truck 2023. The instructions didn’t tell me that I had to buy a unistrut channel , and had to be 4ft but didn’t have it and had to buy a sawzall blade to cut metal, I lucky I had the power tool, if not, I would have to buy that as well. Then the screws that was provided for me was way to short , so had to buy new ones and bolts as well. The plates that came with it didn’t go with my ridgeline. So I never used those. I also had to buy super-strut channel spring nut to attach it as well. Buying this expensive product, i should have all the pieces to make it work on my truck. I shouldn’t have to go to the hardware store to make it work. And costing me extra money.
Hello Katherine! Thank you so much for your kind comments about our products! We apologize for the confusion, we actually have multiple warnings on the listing to let customers know that the installation kit is not included and to contact us before purchasing so we can provide you with all the necessary information and installation guide! We do not like to give surprises to our customers as we understand how frustrating it can be. Thank you so much for your important feedback, we will use it to keep pushing forward as a team!
Not going to lie, I’m a little obsessed and my wife can attest to that lol. I spent a good 3 hours installing it, but it was worth it. I can’t wait to order the rest of it when I get my tent. Little by little. I just ordered the BOAR hitch and I can’t wait for that to come in. I wish TUWA made decals. I’d rock those proudly.
Hello Mike!! Thank you so much for the review, we appreciate the kind words. The set up is starting to look great and we can't wait to see more of the truck when you install our BOAR Hitch Step and a RTT. Thank You and Enjoy the Adventure!!
With the Ridgeline I had to purchase some additional parts to make it fit. The support staff at TUWA provided a link to everything I needed, and they were very easy to install. Only issue I have had is with the Socket Head Bolts. I ended up stripping 4 of them when trying to install, but luckily, they provided plenty of spares. It would be nice if they included a socket wrench with the parts.
Hello Ron!! Thank you so much for your comment and feedback!! We will use this feedback to get better and keep pushing forward!! Thank you once again and Enjoy the Adventure!
Love the MOAB as a platform for my rooftop tent. Just be aware of heights that you want to use it at. If at its lowest point, no way I can find to add side crossbars. At its midpoint, it will block the brake light, bed light and bed camera on the cab of my 2500HD, so have it at it's highest point.
Hello John! Thank you so much for your review, we truly appreciate it. We will use the feedback to get better and keep pushing forward with our products. The set up on your Silverado looks great!! Thank you and Enjoy the Adventure!!
Clever design and I think will be a useful bit of kit. Two slight moans, first the “ safety” nuts are a pain to tighten on the hex screws , we are already using spring washers . Second moan was that the larger cross member arrived bent on one corner , not a big deal as I straightened it with a shifting spanner , but a bit of matching touch up paint would be nice. Finally written instructions would be nice instead of having to refresh my phone for the online version , if you want to save the planet why not wrap the stuff in cardboard instead of plastic ?
Hello! Thank you so much for your review. We are sorry about the inconveniences, we will use this feedback to get better and keep pushing forward! We truly appreciate it, have a wonderful day!
Easy to install and looks amazing!!!
Thank you Patrick! We appreciate your feedback!
Absolutely love the rack system!!
Very easily installed, completely modular, to match my particular needs.
Fantastic quality, and great packaging and fast shipping.
Spoke directly with customer service and got all my questions answered quickly and fully!
Wow! Amazing pictures, thank you so much for sharing them! We are really happy to have you in our community. Thank you! Keep enjoying your adventure!
Highly recommend gives my truck that WOW look it was missing. Easy to install and there company has great customer support and very knowledgeable
Hey Alexio, we really appreciate your opinion, it means a lot to us. We thank you for taking the time to leave us a comment, we are glad that our product and services satisfy your expectations. Once again thank you and remember to stay wild!
Looks like well built and well designed have not had a chance to finish installation yet worked on it about an hour or so far shouldn't take more than an hour or more to finish 2 hours total
Hello, we hope everything went well with the installation. Happy to hear that you enjoyed what you saw! Keep enjoying your adventure!
I’m not one to write reviews often but felt the need to give this company some well deserved props! Their customer service is absolutely top notch! Asked a few questions via Facebook messenger before ordering and they always responded right away. Believe I ordered on Thursday and received on Saturday!
Upon opening the box the top bar had sustained some minor damage during shipping (not companies fault). I sent a few pictures through FB messenger to show them what happened . Again, they immediately responded and provided me with the option of having them ship another bar out or taking a very fair discount on the one that was damaged. I opted to take the discount and that was processed immediately as well.
On top of that the rack is very well made and I know it will last a long time. I would highly recommend this company to anyone looking for a good quality rack and absolutely great customer service. In todays day and age Tuwa Pro stands head and shoulders above other companies I’ve dealt with. Keep up the great work!
I’ll be ordering the Moab single bar and roof/side bars soon!
Thank you so much for your feedback Will, our family owned company values each and every person that place their trust in us. We work hard everyday to supply them with the best possible experience, we are glad that we could provide that for you! We truly appreciate you, thank you!
Hello Thomas, we appreciate your comment. We are very thankful!
Install goes as many installs goes, a learning curve, yet this one didn’t have much of one. It’s point blank easy and totally doable for one person.
I got only half the rack system but plan on doing the full rack system.
•Install took me just over an hour
•Instructions clear and concise
•Customer service is top notch best in the industry
•This is a real head turner
•Only bed rack I could find that has 3 height stages, and able to be a half rack.
•Lots of install points for accessories
•And STILL ALLOWS for a tonneau cover?!?! Yes please!
•Probably the best looking rack that flows well with the gladiator.
Extremely happy and looking forward to more products this company will offer in the future. Flipping 5 out of 5. Bravo Zulu guys 🤘🏼
Hey Ethan, we thank you for taking the time to write us a review, it really means a lot to us, we appreciate the listings of pros about our product and services, we appreciate it, your kind words makes our whole crew smile and keep doing what we love the most, we are thankful to you. Your Gladiator looks awesome! We are glad that our product and services could satisfy your expectations, we thank you once again and remember to stay wild!
Thank you for such an amazing product. My friends have all indicated how much it fits the style of my Jeep Gladiator as if it was designed specifically for it. I was looking for a bolt-on product that allowed me to attach additional accessories. It even permits the use of a tonneau cover. It has met all my needs and then some. Thank you.
Hello David, we are thankful for your comment, your kind review really means a lot to us, it motivates us to keep looking forward and keep doing what we love, we are glad that our product reached all of your expectations. That gladiator looks incredible! we thank you for being awesome! Stay safe and have fun.
Received the recovery board mounts and was very impressed with how well they were made and easy to install great accessory!
Hey William!! We are happy to hear that and appreciate the feedback Thank you and Enjoy the Adventure!!